Terms and condtions

Class Packages are non transferable. 5 and 10 class packs expire after 3 months. 

6 hours notice for class cancellation, or your class will be taken from your package.

Class Cancellation Policy

To ensure fair access to classes and respect for all members, The Pilates Crowd has a strict cancellation policy. By booking a class, you agree to the following terms:
1. How to Cancel:
• All cancellations must be made through our online booking system.
• Cancellations via phone, email, social media, or any other method will not be accepted.
2. Cancellation Timeframes and Fees:
• Early Cancellation ($0):
Cancellations made at least 6 hours before the scheduled class start time will not incur a fee, and your session will be credited back to your account.
• Late Cancellation ($10):
Cancellations made within 6 hours of the scheduled class start time will result in the session being forfeited and a $10 late cancellation fee applied.
• No Show ($10):
Failure to attend a booked class without cancellation will result in the session being forfeited and a $10 no-show fee applied. This policy also applies to clients who are added into a class via the waitlist.
3. Waitlist Bookings:
• If you are added into a class from the waitlist, the same cancellation and fee policy applies.

This policy allows us to manage high demand for classes fairly and ensures all members have the opportunity to book and attend sessions.

• By purchasing a Membership with TPC you acknowledge and agree:
• you have read this Agreement and agree to abide by your obligations in it;
• you are medically sound to undertake a normal course of exercise, and (subject to the terms of your Membership) you use the Studio facilities and/or participate in TPC classes  at your sole risk and responsibility;
• you are aware that exercise is physically demanding and participation in some activities may pose a risk to your health;
• TPC is not a medical organisation and its employees and contractors cannot give you medical advice or a diagnosis. TPC are not qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, TPC strongly urges you to seek expert advice before starting an exercise program;
• this Agreement also relates to your authority to the Pay Provider or other debiting agent nominated by PPF from time to time to directly debit the nominated bank account or credit card for any instalments or fees due under the terms and conditions of this Agreement and Direct Debit Request;
• the terms and conditions are set out in this Agreement and may be updated from time to time. The most up to date version of this Agreement can be accessed on the Website or be requested by Email.