Terms and conditions

By purchasing a class pack, membership, or attending classes at The Pilates Crowd (TPC), you agree to the following terms and conditions.

⸻

1. Class Packs

• Class packages are non-transferable and non-refundable.
• 5 and 10 class packs expire after 3 months from the date of purchase.
• Classes must be used within the expiry period. Extensions are not guaranteed.

⸻

2. Booking Classes

• All classes must be booked through our online booking system.
• Spaces in classes are limited and bookings are first come, first served.

⸻

3. Class Cancellation Policy

To ensure fair access to classes and respect for all members, The Pilates Crowd has a strict cancellation policy.

By booking a class you agree to the following:

How to Cancel

• All cancellations must be made through our online booking system.
• Cancellations via phone, email, text, or social media cannot be accepted.

Cancellation Timeframes & Fees

Early Cancellation – No Fee
• Cancellations made 6 hours or more before the scheduled class will have the session credited back to your account.

Late Cancellation – $10 Fee
• Cancellations made within 6 hours of the class start time will result in the class being forfeited and a $10 late cancellation fee.

No Show – $10 Fee
• If you fail to attend a booked class without cancelling, the class will be forfeited and a $10 no-show fee will apply.

This policy also applies to clients who are added into a class via the waitlist.

⸻

4. Waitlist Policy

• If a space becomes available, clients on the waitlist may be automatically added to the class.
• Once added to the class, the standard cancellation policy applies.

We recommend checking your booking notifications regularly.

⸻

5. Membership Pauses

Memberships may be paused under the following conditions:

• Members may pause their membership once for up to 2 weeks within a 6-month period.
• A minimum of 2 weeks notice is required to process a pause request.
• Pause requests must be submitted via email before the requested pause period begins.
• Backdated pauses will not be approved.
• Short-term pauses for occasional missed weeks are not available.

If you feel you may need frequent breaks from classes, a class pack may be a more suitable option.

⸻

6. Membership Changes & Cancellations

• Membership cancellations require 2 weeks written notice via email.
• Memberships remain active and payments will continue during the notice period.

⸻

7. Studio Etiquette

To ensure a smooth and enjoyable experience for all members:

• Please arrive 5 minutes before class.
• Late arrivals may not be permitted to join the class for safety reasons.
• Grip socks must be worn during all classes for safety and hygiene.
• Grip socks are available for purchase at the studio if required.

⸻

8. Health & Safety

By attending classes at The Pilates Crowd you acknowledge that:

• You are medically able to participate in exercise.
• Exercise can be physically demanding and participation is at your own risk.
• The Pilates Crowd instructors are not medical professionals and cannot provide medical advice or diagnosis.
• If you have injuries, medical conditions, or are pregnant, you must inform your instructor before class.

⸻

9. Liability

By attending classes at The Pilates Crowd you agree that:

• You participate in all activities at your own risk.
• The Pilates Crowd, its owners, instructors, and staff are not liable for injury, loss, or damage resulting from participation in classes or use of studio facilities.

⸻

10. Payments

• Membership payments are processed via direct debit through our payment provider.
• By purchasing a membership you authorise the nominated payment provider to debit your nominated account for all fees due.

⸻

11. Updates to Terms & Conditions

• These terms and conditions may be updated from time to time.
• The most current version will always be available via our website or by request via email.